SHIPPING TIMELINES
every LENNIX™ order is carefully prepared before leaving our trusted production and fulfilment partners. the delivery estimates below begin once your order has been processed and dispatched. tracking information will be emailed as soon as your order is on its way.
AUSTRALIA
• Standard: 5–10 business days
INDONESIA
• Standard: 3–5 business days
NEW ZEALAND
• Standard: 5–10 business days
NORTH AMERICA
(United States, Canada & Mexico)
• Standard: 7–12 business days
UNITED KINGDOM
• Standard: 8–13 business days
EUROPE
• Standard: 8–13 business days
ASIA
(Including Singapore, Japan, Hong Kong, Malaysia, Thailand and selected neighbouring countries)
• Standard: 5–10 business days
REST OF WORLD
• Standard: 10–20 business days
SHIPPING INFORMATION
delivery estimates are provided as a guide and may vary during peak periods, customs clearance or unforeseen carrier delays.
international orders may be subject to import duties, taxes or customs fees applied by the destination country. any applicable charges are the responsibility of the customer.
custom-made or engraved pieces may require additional production time before dispatch.
every order includes tracked shipping. you'll receive a shipping confirmation email with tracking details once your order has been dispatched.
SHIPPING & DELIVERY
Where is my order shipped from?
orders are dispatched through our trusted production and fulfilment network. shipping locations are selected based on your destination to provide the most efficient delivery while maintaining the quality and craftsmanship behind every LENNIX™ piece.
Do you ship internationally?
yes. LENNIX™ ships worldwide to the countries available at checkout.
When will my order be dispatched?
orders are carefully prepared before shipment and dispatched as soon as they are ready. once your order has been shipped, you'll receive a confirmation email with tracking information.
How long will delivery take?
delivery times vary by destination and begin once your order has been processed and dispatched. estimated transit times are listed above for each region.
Is shipping free?
we offer complimentary standard shipping on all orders over AUD $250.
shipping rates for orders below this amount are calculated automatically at checkout based on your delivery destination.
Can I track my order?
yes. every LENNIX™ order includes tracked shipping. you'll receive your tracking number via email once your order has been dispatched.
Will I have to pay import duties or taxes?
depending on your destination, local customs authorities may charge import duties, taxes or customs fees. these charges are determined by the destination country and are the responsibility of the customer.
OUR COMMITMENT
at LENNIX™, every order is handled with the same level of care as the piece inside. from careful preparation to tracked delivery, we aim to ensure your order arrives safely and ready to become part of your journey.
Can I change or cancel my order?
if you need to make a change, please contact us as soon as possible after placing your order.
we'll always do our best to accommodate your request. however, once an order has entered production, engraving or dispatch, changes or cancellations may no longer be possible.
Which payment methods do you accept?
we accept a range of secure payment methods, including:
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• PayPal
• Shop Pay
• Afterpay
• Zip
• Klarna
available payment methods may vary depending on your region.
Is my payment secure?
yes. every transaction is processed through trusted, encrypted payment providers using industry-standard security protocols.
your payment information is never stored by LENNIX™.
When will I be charged?
payment is authorised and processed at the time your order is placed. once payment has been successfully received, we'll begin preparing your order for dispatch.
Will I receive an order confirmation?
yes. you'll receive an order confirmation email immediately after your purchase, followed by a shipping confirmation with tracking details once your order has been dispatched.
Can I return my order?
Ii your purchase isn't quite right, we accept returns on eligible items within our return window, provided they are unworn, unaltered and returned in their original condition and packaging.
for hygiene and craftsmanship reasons, custom-made, engraved and personalised pieces are final sale and cannot be returned or exchanged.
Can I exchange my jewellery?
yes. eligible items may be exchanged for another size or style, subject to availability.
please contact our team before returning your item so we can help arrange the best solution.
What if my order arrives damaged or incorrect?
every LENNIX™ order is carefully inspected before dispatch.
if your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery, including your order number and clear photographs. we'll assess the issue promptly and work with you to make it right.
Who pays for return shipping?
we believe shopping with LENNIX™ should feel effortless.
that's why we offer complimentary return shipping on all approved returns. if your return is eligible, we'll provide a prepaid shipping label along with everything you need to return your order.
How long do returns take?
once your return has been received and inspected, we'll notify you of the outcome. if approved, refunds or exchanges are processed as quickly as possible using your original payment method.
Self-Service Returns
for eligible orders, returns can be started anytime through our Self-Service Returns portal using the button below.
How do I find my ring size?
the best fit starts with the right measurement.
use our Digital Ring Sizer or compare an existing ring with our Ring Size Guide before placing your order for the most accurate fit.
What if I'm between sizes?
if you're between sizes, we generally recommend choosing the larger size for a more comfortable fit, particularly for wider bands.
if you're unsure, our team is always happy to help you choose the right size before ordering.
What if I order the wrong size?
Ii your ring doesn't fit as expected, don't worry.
eligible rings can be exchanged for another size through our complimentary returns and exchanges service, provided they meet our return policy. custom-made or engraved pieces are excluded.
Need help choosing?
use our Digital Ring Sizer and Ring Size Guide for accurate sizing, or contact us if you'd like personalised assistance before placing your order.
Use our ring sizer and guide here
What materials are used?
every LENNIX™ piece is crafted from certified recycled 925 sterling silver or finished in 3.5-micron gold vermeil over sterling silver.
each material is selected for its durability, longevity and the character it develops through everyday wear.
Is every piece handcrafted?
yes.
every LENNIX™ piece is individually handcrafted using traditional lost-wax casting and silversmithing techniques before being carefully finished by hand.
natural variations are part of the process, making every piece uniquely its own.
Why recycled silver?
we choose 100% certified recycled sterling silver to reduce environmental impact without compromising quality.
recycled precious metals are chemically identical to newly mined silver, offering the same strength, purity and longevity while requiring fewer natural resources.
Will my jewellery change over time?
like everything worn every day, precious metals develop character.
sterling silver naturally oxidises and gold vermeil will gradually reveal signs of wear depending on how it's cared for and the life it's lives. we believe these changes become part of each piece's story.
Built to be worn
every LENNIX™ piece is created to be worn often, travelled with and shaped by experience.
the marks collected over time aren't imperfections, they're reminders of the places you've been and the life you've lived.
Can I wear my jewellery every day?
yes.
every LENNIX™ piece is designed to be worn often and become part of your everyday life.
with regular wear, sterling silver and gold vermeil will naturally develop character, a reflection of the places you've been and the experiences you've shared with your piece.
How should I care for my jewellery?
to keep your jewellery looking its best:
remove before swimming, showering or exercising, avoid contact with perfumes, lotions, sunscreen and household chemicals, wipe your piece with a soft polishing cloth after wear, store it in a cool, dry place when not being worn.
a little care goes a long way in preserving its finish for years to come.
Will my jewellery tarnish?
sterling silver naturally oxidises over time when exposed to air, moisture and everyday elements. this is a normal characteristic of precious metals and can be easily restored with regular cleaning.
gold vermeil will gradually show signs of wear depending on how often it's worn and how it's cared for.
Can I restore the finish?
yes.
sterling silver can be polished to restore its original finish, while gold vermeil should be cleaned gently using a soft, dry cloth. avoid abrasive cleaners or polishing compounds on gold vermeil.
Need detailed care instructions?
visit our Jewellery Care Guide for cleaning methods, maintenance tips and recommendations to help your LENNIX™ piece last for years to come.
visit care guide
Do you offer engraving?
yes. selected LENNIX™ pieces are available for personalised engraving.
engraving availability is shown on the product page where applicable. because every engraved piece is made specifically for you, engraved orders cannot be returned or exchanged.
Do you offer custom jewellery?
coming soon.
we're currently developing a bespoke service that will allow clients to create one-of-a-kind LENNIX™ pieces in collaboration with our team.
custom commissions will be released in the future.
Will 9K Gold be available?
coming soon.
alongside our recycled sterling silver collection, we're introducing selected designs in solid 9K Gold.
more information, available styles and release dates will be announced soon.
How long do custom orders take?
production time varies depending on the design and materials selected.
estimated lead times will be provided before your custom order is confirmed.
Stay Updated
be the first to hear about Custom Commissions, Solid 9K Gold, and future releases by subscribing to LENNIX™ updates.
Do your pieces include a warranty?
yes.
every LENNIX™ piece is backed by a 12-Month Craftsmanship Warranty, covering manufacturing faults under normal wear.
if a manufacturing defect is identified, we'll inspect the piece and, where appropriate, repair or replace it.
the warranty does not cover accidental damage, misuse, loss, normal wear, scratches, tarnishing or changes that naturally occur with precious metals over time.
Do you offer repairs?
yes.
jewellery is made to be worn, and every piece collects a story along the way.
if your LENNIX™ piece is damaged outside of warranty, we offer a repair service wherever possible. Repairs are assessed individually, with costs and turnaround times provided before any work begins.
What's not covered?
our warranty does not cover:
• normal wear and ageing
• scratches or surface marks
• tarnishing or natural oxidation
• damage caused by impact, chemicals or misuse
• lost items or stolen jewellery
• unauthorised repairs or alterations
How do I make a warranty or repair claim?
simply contact our team with your order number, a description of the issue and clear photographs of your piece.
we'll assess your claim as quickly as possible and guide you through the next steps.
OUR PROMISE
every LENNIX™ piece is created to be worn, travelled with and lived in. Natural signs of wear are part of its journey, while true craftsmanship should stand the test of time. If something isn't right, we'll always do our best to make it right.
How can I get in touch?
our team is here to help.
whether you have a question about sizing, an order, product care or anything else, we're happy to assist.
you can reach us through our Contact Page or by emailing support@thelennixco.com.
When can I expect a reply?
we aim to respond to all enquiries within 1–2 business days.
during product launches, public holidays or peak periods, response times may be slightly longer, but every enquiry is answered as quickly as possible.
What can you help me with?
our team can assist with:
• product recommendations
• ring sizing and fit
• orders and shipping
• returns and exchanges
• warranty and repairs
• custom engraving enquiries
• general product care
Before you contact us
you may find the answer you're looking for in our Help Centre, including information on shipping, returns, sizing, jewellery care and warranties.
We're here to help
every LENNIX™ piece is made to become part of your journey, and we're committed to making every experience with our brand just as considered as the piece itself.
if you need us, we're only a message away.