Shipping times are estimates and begin once your order has been processed and dispatched. You’ll receive tracking details as soon as your order ships.
AUSTRALIA
• Standard: 2–5 business days
• Express: 1–3 business days
NEW ZEALAND
• Standard: 4–7 business days
UNITED STATES
• Standard: 7–12 business days
UNITED KINGDOM
• Standard: 7–12 business days
EUROPE
• Standard: 7–14 business days
ASIA (INCLUDING SINGAPORE, JAPAN, HONG KONG)
• Standard: 5–10 business days
REST OF WORLD
• Standard: 10–20 business days
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ADDITIONAL NOTES
• Delivery times may vary during peak periods or due to customs processing.
• International orders may be subject to local duties or taxes, which are the responsibility of the customer.
• Custom or engraved pieces may require additional production time prior to dispatch.
Where do you ship from?
Orders are shipped from our studio partners and fulfilment locations depending on your region.
How long does shipping take?
Standard delivery times vary by location. Tracking details are sent once your order ships.
Do you ship internationally?
Yes — we ship worldwide.
Can I change or cancel my order?
Orders can be changed or cancelled within a short window after purchase. Once production or packing begins, changes may not be possible.
What payment methods do you accept?
We accept major credit cards and secure online payment options at checkout.
Can I return my jewellery?
We accept returns on unworn, unaltered items within our return window. Custom and engraved pieces are final sale.
What if my item arrives damaged?
If your order arrives damaged, contact us immediately and we’ll make it right.
How do I find my ring size?
We recommend measuring a ring you already own or using our size guide before ordering.
What if I’m between sizes?
We suggest sizing up for comfort, especially for wider bands.
Use our ring sizer and guide here
What materials are used?
Our pieces are made from sterling silver and select finishes, chosen for durability and longevity.
Is your jewellery handmade?
Each piece is formed and finished in small batches using traditional silversmithing techniques.
Can I wear my jewellery every day?
Yes — our pieces are designed for daily wear. Over time, they will naturally develop character.
How do I care for my jewellery?
Avoid harsh chemicals and store your pieces in a dry place when not worn.
Visit care guide
Do you offer engraving or custom pieces?
Select pieces can be engraved. Custom orders are made to order and cannot be returned.
How long do custom orders take?
Production times vary depending on the piece. Estimated timelines are provided before purchase.
Do you offer a warranty?
We stand behind our craftsmanship. If a manufacturing fault occurs, we’ll assess and repair or replace the piece.
Do you offer repairs?
Yes — contact us to discuss repair options.
How can I contact you?
You can reach us via our contact page or email. We aim to respond within 1–2 business days.