you can reach us through the following channels:

Email: thelennixco@outlook.com
Social Media: instagram - @thelennix.collective - facebook - the lennix collective
Website Contact Form Below

we’re happy to help with any questions, custom orders, or support inquiries! 

our designs are handcrafted from 100% recycled .925 sterling silver, ensuring both sustainability and durability.

for our gold pieces, we use 3.5-micron vermeil, which is thicker than the industry standard, offering a long-lasting, high-quality finish.

each piece is uniquely forged, making no two alike—a true reflection of individuality and craftsmanship.

we restock regularly, and many of our popular pieces are made in small batches ( collection Volumes will only run for a limited amount of time)

sign up for restock notifications on the product page, and we’ll let you know as soon as it’s back!

custom orders may also be available—reach out to us if there’s a piece you’ve fallen in love with, and we’ll do our best to make it happen!

yes!

we offer custom pieces crafted just for you.

whether it's a personalized engraving, a unique design, or a bespoke piece made from scratch, our expert artisans can bring your vision to life.

get in touch with us to discuss your idea, and we’ll guide you through the process—from concept to creation.

at the core of everything we do is a commitment to ethical craftsmanship and sustainability.

• 100% Certified Recycled Silver – every piece of jewellery is crafted from recycled .925 sterling silver, reducing environmental impact without compromising on quality.
• Eco-Friendly Packaging – our packaging is made from mostly recycled materials, ensuring that even the smallest details align with our sustainability values.
• Certified Soy-Based Inks – we use soy-based inks in all our printing, which are both biodegradable and better for the environment than traditional petroleum-based inks.

we believe that beautiful jewellery shouldn’t come at the planet’s expense. every choice we make is rooted in care—for our craft, our community, and our environment.

we are also working with the team over at 1% for the Planet with a percentage of sales being donated directly

the beauty of owning a piece crafted from 100% pure recycled sterling silver? with a quick polish, your jewelry will look brand new again—over and over, for a lifetime!

we’ve found that around the 6-month mark, our pieces reach their perfect look—a stunning, lived-in finish that lasts forever. The secret? regular polishing. our favorite finish actually develops about 7 days after a polish, giving you a soft, matte glow that’s effortlessly timeless.

What to Expect:
over time, your silver may develop a yellowish tint or even darken, especially if you wear your jewelry while working out or in water. don’t worry—this is totally normal and easily reversible!

here are our two favorite ways to bring your silver back to its shining best:

Method 1 - (Get Baking): this is the best way to get those pendants and chains spick and clean. make sure there's no etching on the piece before though! this method will remove that glorious blacking (oxidization) from those etchings and grooves.

What you need: - Backing Soda - Aluminium Foil - Boiling Water

mix the ingredients in order in a bowl or cup and put the item in for 10 minutes, after 10 minutes the item should be shining like brand new, If not you can leave it in for hours or even overnight if need be.

Warning: when mixed the ingredients will fizz up a little and smell like sulfur, maybe don't do this one while the crew are making breakie'.

Method 2 - (Rise & Shine): this is the best method for rings or any piece where you want the keep the oxidization (blacking) in the groves as the cloth can't get into the tiny groves and will rub over them. simply grab your silver polish cloth that comes with the piece and rub-down the piece good. Should take a minute or two, good as new!

to find your AU/EU/JP ring size, you can:

Measure your finger using our ring sizer or a piece of thread/paper.

Check your size against our international ring size chart, which converts between US, AU, EU, and JP sizes

Yes! you can mix and match to suit your style, just let us know what you're thinking and our team will make it work for you!

we offer a variety of secure payment options, including:

• Credit & Debit Cards (Visa, Mastercard, AMEX)
• PayPal
• Apple Pay & Google Pay
• Shop Pay
• Afterpay / Klarna/Zippay (for buy now, pay later options, if available)

we offer worldwide shipping!

if you have a specific location in mind, we can confirm delivery options and estimated shipping times for you. let us know where you’d like your order to go

delivery costs vary depending on your location and shipping method. here’s a general breakdown:

• Standard Shipping – Free (orders over $200) or a small flat rate (varies by region)
• Express Shipping – Available at an additional cost for faster delivery
• International Shipping – Pricing depends on the destination and shipping carrier

no worries at all! If your jewellery doesn’t fit, we’ve got you covered:

Exchanges: we’re happy to exchange your piece for the right size. just reach out to us within 30 days of receiving your order.

Returns: if an exchange isn’t possible, we also offer returns on unworn items within 30 days.

Shipping: you’ll just need to cover return shipping, and we’ll send your new size out ASAP!

Contact us to start the process, and we’ll help every step of the way!